Refund Policy

FramerGeeks, a brand of Saeculum Solutions Pvt Ltd ("we", "our", or "us"), is committed to delivering high-quality digital products and ensuring you have a smooth and positive experience with FormsPlugin.

Because our products are digital and delivered instantly upon purchase, all sales are considered final. Once access has been granted, we are unable to offer automatic refunds, exchanges, or cancellations.

That said, your satisfaction matters to us.

We operate a case-by-case refund policy. Refunds are not automatically granted, but we will carefully review legitimate requests where technical issues prevent you from using the product as intended.

All refund requests must be submitted within 14 days of your original purchase date. Requests received after this 14-day window will not be eligible for consideration, except where required by applicable law.

We may offer a refund if:

• The plugin is completely non-functional or defective - it does not work as described and cannot be fixed through reasonable troubleshooting
• No support response within 3 business days - you've contacted our support team at team@formsplugin.com but received no response within 3 business days
• Misleading product description - the product description was fundamentally misleading about core features
• Documented technical incompatibility - there is a verified technical incompatibility that cannot be resolved

Refund Amount

Depending on the nature and severity of the issue:

• Full refunds: Granted when the plugin is completely non-functional and cannot be fixed, or when we fail to respond to your support request within the stated timeframe
• Partial refunds: May be offered at our discretion when the issue is limited in scope, or when significant use of the plugin has occurred before the request

Important: All refund requests require documentation (screenshots, error messages, project links, browser/OS details) to help us investigate the issue effectively.

We reserve the right to refuse refunds in the following situations:

• You have changed your mind about the purchase
• You no longer need the product after receiving access
• The purchase was made by mistake after access was already granted
• You refuse to provide our support team with necessary information to investigate your issue
• License upgrades or plan changes
• The plugin works as described but does not meet subjective expectations

Promotional Purchases

Purchases made at a discounted or promotional price are eligible for refund review, but refunds for promotional purchases may be partial (reflecting the discounted amount paid) at our discretion. Refund requests made during an active promotional campaign will be reviewed after the promotion ends.

If you are a consumer based in the European Economic Area (EEA) or United Kingdom, you normally have a 14-day right of withdrawal under the Consumer Rights Directive.

However, in accordance with Article 16(m) of the Consumer Rights Directive, this right of withdrawal does not apply to digital content that is not supplied on a tangible medium when performance has begun with your prior express consent and acknowledgment that you lose your right of withdrawal.

At the point of purchase, you are asked to expressly consent to immediate delivery and to acknowledge the loss of the withdrawal right. This consent is captured by LemonSqueezy during the checkout process.

Notwithstanding this waiver, we still honour legitimate refund requests as described in Section 2 above. Nothing in this policy affects your statutory rights under the laws of your country of residence.

• Immediate Access: Since you receive instant access to the FormsPlugin plugin upon purchase, all sales are considered final unless the conditions in Section 2 are met
• License Deactivation: If a refund is granted, your license key will be immediately deactivated. You must remove FormsPlugin from all your projects and stop using it. Continued use after refund constitutes a violation of our Terms and Conditions
• Processing Time: Approved refunds are processed through LemonSqueezy and may take up to 10 business days to reflect in your account, depending on your payment provider
• Active License Requirement: Support and refund eligibility are only available to users with an active, valid license purchased directly through FormsPlugin.com or the Framer Marketplace

If you believe you qualify for a refund based on the criteria above:

• Contact us at team@formsplugin.com within 14 days of purchase
• Include your order number (provided by LemonSqueezy) and the email used for purchase
• Provide a detailed description of the issue
• Attach screenshots, error messages, browser/OS information, or other relevant documentation

Our team will review your request and respond within 3 business days. If additional information is needed, we will let you know. We aim to resolve all refund requests within 7 business days of receiving complete information.

We reserve the right to refuse refund requests and/or restrict future purchases if we detect patterns of abuse, including but not limited to repeated purchases and refund requests, attempts to use the plugin after receiving a refund, or providing false information in refund requests.

For questions about our Refund Policy or to submit a refund request, please contact us at:

FramerGeeks (a brand of Saeculum Solutions Pvt Ltd)
A-501, Kalp Business Park, Opp Vishala Landmark
Nr. Sahjanand Business Park, S.P. Ring Road, Nikol
Ahmedabad - 382350, Gujarat, India

Email: team@formsplugin.com
Website: https://formsplugin.com